Job Description

L3 Application Support Engineer page is loaded L3 Application Support Engineer Apply remote type Hybrid locations United States of America, California, San Jose United States of America, California United States of America, North Carolina, Raleigh United States of America, Washington United States of America, Illinois time type Full time posted on Posted 2 Days Ago job requisition id JR101585 Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Job Duties & Responsibilities Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem-solving skills. Skills & Qualifications 5+ years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies 2+ years of experience working with UNIX/Linux, scripting is a plus 2+ years of experience working with Java based applications 2+ years of experience with client/server applications and relational databases understand schemas, database structures and ability to write SQL queries 1+ year of experience with networking, understanding of packet flows and TCP session establishment Experience with SOAP / Web Services Experience with RF networking Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology Strong troubleshooting skills Strong communication skills with customers, as well with internal cross-functional teams Experience in supporting software enterprise environments Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction High caliber, high energy personality who loves excelling in a corporate environment Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other Manage incidents in the incident management tracking system throughout the case lifecycle Time management skills and the ability to prioritize. Proven record of putting the customer first, going the extra mile, and doing what is right Ability to mentor/coach technical support engineers Education: This position requires a two or four year college technical degree or comparable experience. Liberty Lake, WA: The base salary is $75,000 - $148,000. San Jose, CA: The base salary is $100,000 - $188,000.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com . Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: Similar Jobs (1) L3 Application Support Engineer remote type Hybrid locations 5 Locations time type Full time posted on Posted 30+ Days Ago View the Itron story and see where you fit in! Why work here? Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here . Introduce Yourself Not ready to apply? Introduce yourself to our team so we can stay in touch. Fast Facts Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Commitment to employee growth and development: iGrow program Employee resource groups*: iBelongprogram Paid internships, co-op and apprenticeships Itron is an Equal Opportunity, Affirmative Action Employer #J-18808-Ljbffr 001 Itron, Inc.

Job Tags

Full time, Internship, Second job, Remote work, Flexible hours,

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