Intermediate Clerk Typist Job at Kaiser Permanente, Los Angeles, CA

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  • Kaiser Permanente
  • Los Angeles, CA

Job Description

Intermediate Clerk Typist

Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.

Essential Responsibilities:

  • Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
  • Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
  • Provides telephone reception.
  • Takes and returns messages.
  • Assists members in obtaining medical services.
  • Completes forms associated with member services.
  • Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data.
  • Assists in tracking of member appointments.
  • Books appointments.
  • Assists in Quality Improvement projects as directed.
  • Promotes quality of service by serving as a resource to members/visitors.
  • Orders and maintains equipment and supplies.
  • Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
  • Apply correct medical terminology, format and abbreviations.
  • Type medical and research papers for publication.
  • Create graphs and charts.
  • Collect and compile cumulative data and statistics.
  • Complete worksheets by tallying activities.
  • Construct statistical tables.
  • Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
  • Performs other related duties as required.

Basic Qualifications:

Experience:

  • Typing 45 wpm or as required by medical center.
  • Two- (2) years relevant general office experience.
  • Demonstrated ability to compose and edit department correspondence.
  • Demonstrated ability to utilize written and oral communication skills.
  • Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education:

  • High School Diploma/GED required.

License, Certification, Registration:

  • N/A

Additional Requirements:

  • Bilingual (English/Spanish) Level I required.

Preferred Qualifications:

  • Knowledge of Medical Terminology.

Notes:

  • Mon-Fri; variable shifts
  • This is an on call position, days and hours may vary.
  • Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

Job Tags

Work at office, Local area, Shift work,

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