Job Description

MCS is hiring for a Unified Communications Account Manager position in Tampa, FL. This is a full-time, permanent position with benefits.The Unified Communications Account Manager must demonstrate strong sales skills and technical experience. The Unified Communications Account Manager will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations. Typical duties include:Present, promote, and sell MCS Unified Communications systems and services to prospective customers, including but not limited to Avaya, Cisco, Mitel, Unify, and Genesys premise and cloud solutions. Managing relationships within the state of Florida with MCS's OEM partners.Establish, develop, and maintain positive business relationships through regular customer contact to ensure future sales.Develop a sales strategy to gain customer understanding of the company's UC capabilities.Expedite the resolution of customer problems and complaints to maximize satisfaction.Achieve agreed-upon sales targets and outcomes within the schedule.Be responsible for identifying customer needs and developing strategies to meet the company sales objectives.Utilize MCSmarketing strategies to follow up on leads, find and establish contact with prospects, and qualify potential buyers by scheduling sales calls.Develop financial justifications, prepare proposals, make presentations, and perform the necessary follow-up for a successful close.Coordinate sales effort with team members and other departments, including estimating, project management, and installation teams.Conduct seminars and demonstrations to identify and generate leads for prospective customers.Participate in trade shows, special product demonstrations, and other events with the objective of increasing sales and enhancing the company's image. Required:Educational Requirements: Bachelor's Preferred, High School Diploma or Equivalent with relevant experience. Industry certifications preferred. Experience Requirements:Minimum 3 years of successful, consultative, outside sales experience with Unified Communications technologies. Preference will be for candidates who have experience in the SLED (State and Local Education) markets within Florida with Mitel and Unify. Comprehensive industry knowledge and familiarity with building codes, electrical codes, and communication standards. Ability to quickly identify and qualify opportunities, as well as handle complex, large-scale accounts and high-value contracts. Experience working with electrical contractors, general contractors, IT teams or consultants, engineers, or end users, with the ability to read construction blueprints and wiring diagrams. High degree of self-discipline and ability to prioritize, multitask, and meet deadlines in a fast-paced corporate environment. Excellent written and verbal communication skills, using tact and diplomacy when dealing with customers. Must be reliable, self-motivated, success-driven, with excellent organizational, negotiating and follow-up skills.Proficiency in industry-related equipment, including Windows, MS Office, and Salesforce.Mission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, Florida. MCS provides a broad range of Technology products and services organized in six core lines of business -Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications. Fundamental FunctionsWork Environment Work assignments may vary based on client requirements. Work may be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Work may be performed in the field. Outside work may include various environmental conditions including hot, dusty, cold, wet, icy, or windy climates.Schedule Regular attendance following an established work schedule is mandatory. It is important to be able to work any shift/designated hours required. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work. This position may require night and weekend work and could include travel to areas with varying field conditions.Physical Requirements May require climbing ladders, working at heights and in small, confined spaces such as under raised floors, inside closets, and server racks. Must possess the capability to sit, stoop, kneel, or crouch for extended durations. Will be required to operate in noisy environments with temperatures higher or lower than standard office conditions. Must be able to lift and move equipment weighing up to 50 pounds. Sitting at desk. Phone use and PC/laptop. May require lifting and carrying boxes of supplies or files. Extended periods of sitting while on PC/laptop or phone.Equipment and Machines General office equipment includes but is not limited to PCs/laptops, telephones, copiers, servers, switches, routers, and other computer equipment that supports the network environment. General field equipment includes but is not limited to hand tools, power tools, ladders, aerial/motorized lifts, and test equipment. This position may require the operation of motor vehicles as an essential job function. Candidates must possess a valid driver's license and a clean driving record. The ability to operate company vehicles safely and responsibly is crucial. Employees may be subject to periodic motor vehicle record checks, and any discrepancies may impact eligibility for the position. MCS of Tampa assumes no liability for accidents, incidents, or violations that may occur while employees are operating motor vehicles for non-work-related purposes. Safety is of utmost importance, and adherence to traffic laws and company policies governing the use of motor vehicles is mandatory.Travel Travel requirements will vary. Not all positions require travel. A current passport is required for Overseas travel.Other Essential Functions Employment is contingent upon obtaining and maintaining required certifications or licenses through the duration of the project or contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination. Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously. Candidate must have the ability to communicate verbally and in writing to work effectively with various external customers including government, military, and contractor personnel at all levels. Candidate must be able to communicate effectively with individuals at all levels of the company. For office environments, grooming and dress are typically business casual but are dependent on the client's standards. For field environments, grooming and dress must not pose a safety hazard to yourself or employees working in the same general area. MCS of Tampa employees must adhere to OSHA Standards. The position for which you are applying for may require a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. To request reasonable accommodation, you may contact MCS at 813-872-0217. MCS maintains a drug-free workplace and performs pre-employment substance abuse testing including background checks.Mission Critical Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other protected class. Learn more about your rights under Federal EEO laws and supplemental language.

Job Tags

Permanent employment, Full time, Contract work, For contractors, Casual work, Local area, Shift work, Night shift, Weekend work,

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