Job Description

Job Title: System Admin

Location: Orlando, FL(Onsite)

Mode: Contract

Job Summary:

The ideal candidate will be responsible for providing advanced technical support for Windows, Citrix & VMware systems including server and desktop environments, resolving escalated issues, and assisting in the design and implementation of Windows, VMware and Citrix solutions.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field
• Minimum of 7-9 years of experience as Windows, VMware, & Citrix System Administrator
• Proficiency in Windows Server operating system (e.g., 2016, 2019, 2022) and Windows desktop operating system (e.g., Windows 10)
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, and other Windows infrastructure services
• Familiarity with scripting languages (e.g., PowerShell) for automation and task execution.
• Effective communication and interpersonal skills to collaborate with team members and end-users.
• Relevant certifications such as MCSA-Windows Server, Azure Administrator Associate certifications are a plus.
• Manage and monitor VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines.
• Assist in the deployment and provisioning of virtual machines, templates, and resources.
• Perform routine maintenance tasks such as applying patches, updates, and firmware upgrades to keep the environment secure and up to date.
• Proactively monitor system performance, capacity, and resource utilization to identify areas for improvement and optimization.
• Troubleshoot and diagnose complex virtualization related problems and implement effective solutions.
• Respond to incidents and service requests promptly, adhering to defined SLAs.
• Assist in the planning and execution of disaster recovery and business continuity strategies for virtualized environments.
• Administer Cisco UCS infrastructure including blade/rack mount servers, fabric interconnects.
• Participate in designing and implementing virtualization strategies that align with business requirements.
• Document processes, procedures, and configurations to ensure accurate knowledge sharing.
• Stay current with industry trends and best practices in virtualization and hyperconverged technologies.
• Monitor and maintain Citrix environments (XenApp/XenDesktop/Citrix Virtual Apps & Desktops).
• Handle L2 tickets related to Citrix – user session issues, application delivery problems, printing issues, and profile errors.
• Perform daily health checks on Citrix infrastructure and ensure proactive maintenance.
• Work on Citrix Studio and Director to manage and troubleshoot user sessions.
• Support Citrix NetScaler (ADC) – basic configuration and monitoring.
• Perform software/patch updates in Citrix infrastructure under guidance.
• Maintain and manage Citrix profiles using tools like Citrix UPM or FSLogix.
• Coordinate with L3 teams for major incidents or changes.
• Ensure compliance with SLA timelines and accurate documentation of tickets.
• Good hands-on experience with Citrix XenApp / XenDesktop 7.x and above.
• Understanding of Windows Server 2012/2016/2019, Active Directory, and Group Policies.
• Basic understanding of Citrix NetScaler / Citrix ADC.
• Familiarity with Citrix Director, Citrix Studio, and Citrix StoreFront.
• Working knowledge of profile management tools like FSLogix or Citrix UPM.
• Ability to troubleshoot ICA/HDX issues, application publishing problems, and user login issues.
• Knowledge of ITIL processes and ticketing tools like ServiceNow, Remedy, etc.
• Hands-on experience on Linux would be an added advantage.

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