Job Description

Service Writer – Competitive Pay – Uncasville, CT

Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and excel at juggling multiple tasks? If so, join our team at Devine Hydraulics, Inc!

We’re seeking an organized and motivated Service Writer to be the friendly face of our operations. In this role, you’ll ensure our customers receive top-notch service from start to finish while working in a dynamic industrial environment.

What You’ll Do:

• Act as the primary point of contact for customers, providing expert guidance on their industrial system service needs.
• Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
• Prepare accurate service estimates and quotes tailored to customer requirements.
• Keep customers informed of service progress, including any unexpected delays or updates.
• Process payments and ensure billing accuracy.
• Collaborate with the Shop Foreman and Parts Manager to prioritize and coordinate repair jobs effectively.
• Maintain a clean and organized workspace that reflects our high standards.

Who We Are:

Since 1983, Devine Hydraulics, Inc has been a trusted leader in hydraulic parts, repairs, and maintenance. Our 8,000-square-foot warehouse is stocked with the parts you need, and our highly trained team is equipped with the latest tools and techniques. Whether it's onsite hydraulic services or expert advice, we’re dedicated to delivering exceptional service to industries across Connecticut and neighboring states.

What You Bring to the Team:

• Proven experience in a customer service role, ideally within an industrial or technical environment.
• Exceptional communication and interpersonal skills.
• Proficiency with Windows applications (Excel, Outlook) and a solid grasp of basic accounting principles.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced setting.
• Strong problem-solving skills and attention to detail.
• Physical ability to lift up to 50lbs.
• High school diploma or equivalent; vocational training or apprenticeship is a bonus.
• A genuine passion for providing excellent customer service.

Why Join Us?

At Devine Hydraulics, we value our team members and the expertise they bring. If you’re a dedicated professional ready to make a difference in a customer-focused role, we want to hear from you!

Apply today and take the next step in your career with Devine Hydraulics, Inc.

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