Job Description
TEKsystems is looking for 2 intermediate level Help Desk Technicians in Huntsville, AL. The candidate will need at least 1 year of experience working within a call center and resolving tickets. This candidate must be a U.S. citizen. This position is more like a Tier 1.5, with 75% of calls being Tier 1 level and 25% being Tier 2. The main requirement is at least a year of help desk experience. The position is local and in-person, supporting about 15,000 employees and handling inbound calls and tickets. On average, technicians take 8-15 calls a day and touch 30-60 tickets a day, resolving issues or reassigning them to corresponding teams. Responsibilities include:
- Password resets, application support issues, local software/printer issues, and anything that could happen on a computer. - Technicians may touch up to 60 tickets a day, which can come through email or directly through the ticketing system. - They also manage the cell phone environment, procure devices, and support issues with emails on phones. - The main tools used are AD support, Office support, ERP system support, self-support, VPN support, and ServiceNow. - Active Directory is one of their most used tools for password resets and account management. - They also use groups for licensing and VP, and handle issues with emails on phones, carrier issues, and VPN support. - Global Protect is the VPN they use, and ServiceNow is their ticketing system. Top Skills: 1. 1-3 years experience of Help Desk call center experience
2. Active Directory, VPN/Remote Support, and Ticketing System experience (ServiceNow huge plus)
3. Team player who is comfortable working in a shared environment with cubicles *Monday-Friday, 10am to 7pm shift (CST), with no weekend support*
Team of 8 Help Desk Technicians Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Job Tags
Temporary work, Work at office, Local area, Monday to Friday, Shift work,
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