Job Description
Become the next FACE of MRA! Friendly. Accountable. Centered on Members. Engaged. MRA = Problem Solved. That's the FACE Culture that we live and breathe here at MRA.
MRA The Management Association is seeking a
Salesforce Administrator who will be responsible for supporting the multiple business lines of MRA and the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and user adoption.
Essential Duties & Responsibilities The Salesforce Administrator will provide day-to-day support of Salesforce, including user administration, system configuration, report, and dashboard design; as well as delivery of training, configuration, maintenance, and support required to ensure information is effectively used in decision-making and operations. This position will also be responsible for supporting the documentation of business rules/requirements for new and existing applications and assisting in the development process.
Platform Administration - Salesforce CRM Management: Administer and configure Salesforce or related platforms, including automating processes using out-of-the-box tools.
- System Administration: Provide support and maintenance for internal environments, including customized applications, user permissions, security settings, custom objects, and Flows.
- User Management: Manage user access and permissions, including granting access and access removal as required.
- Manage User Cases, Troubleshooting, and Issue Resolution: Identify, diagnose, and resolve technical problems in Salesforce, escalating and tracking issues appropriately.
- Data Management: Standardize, cleanse, and upload external data into the Salesforce platform to ensure accuracy, data integrity, and manage data retention policies.
- Business Process Support: Act as the "Superuser" expert for specific business units, providing support and guidance on system or application us.
- System Configurations: Collaborate with team members and internal departments to define business requirements and implement solutions.
- Declarative Development (page layouts, fields, views, validation rules, formula fields, FLOWS and advanced functions specific to the platform).
- Sandbox environment management.
- Ensure all code/solution development follows internal best practice standards.
- System integration testing, performance testing, regression testing, user acceptance testing, and defect remediation.
- Aids in a host of production support activities that include Break/Fix support, maintenance upgrades, transition activities, small enhancements, etc.
- Create and maintain system documentation and training materials.
- Identify and implement salesforce.com best practices to increase business performance relating to efficiency, improved customer service, and sales.
- Analyze requirements and system capabilities to provide feedback, gap analysis, identify unused or underutilized platform features, and solution proposals.
- Create and maintain detailed documentation including technical designs, project plans, and workflows.
Minimum Qualifications - Bachelor's Degree or 3+ years of comparable work experience required.
- Salesforce Admin Certification required and up to date.
Job Tags
Work experience placement,