Job Description

Job Description

Job Description

POSITION SUMMARY:

The Mail Room's Operation Manager consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team supervisor has a commanding understanding of all areas of the Store’s business, including print and shipping. They will be responsible for managing the team, taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate products and services. The Operation Manager will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES :

• Provides instructions and assists team members in performing store functions
• Leads the training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing and shipping product lines and can recommend appropriate office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using PostalMate (POS),including handling cash and making change
• Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all team member and retail store standards, as outlined in the team member handbook

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• Experience leading a small team in a managerial retail role.
• Ability to "think like an owner".
• High school diploma or equivalent education
• 3+ years of similar retail experience in a managerial role.
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS :

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds

Startup for mailbox rentals, shipping services using, UPS, Fed Ex, DHL and USPS. Notary services, printing and shredding.

Company Description

Startup for mailbox rentals, shipping services using, UPS, Fed Ex, DHL and USPS. Notary services, printing and shredding.

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