Job Description

The Cleveland Clinic is seeking a compassionate and experienced professional to join their Staff and Employee Assistance Programs (EAP), supporting the wellbeing of our healthcare workforce. This position requires a licensed mental health professional. You will play a key role in supporting Cleveland Clinic employees and their families, aligning with our core values of empathy, quality and safety, and teamwork. The primary responsibilities of this role involve providing expert consultation to leaders throughout the organization on EAP support services and delivering educational initiatives regarding Cleveland Clinic's EAP program and related topics. In addition to these duties, the role includes crisis intervention, assessment, case management, referral services, and brief solution-focused counseling. While counseling is not the primary focus, there is potential for more of this work as the integration efforts continue. The ideal candidate will also provide on-site support following critical incidents or caregiver losses. This role requires a balance of empathy, assertiveness, and confidence. The position is located across two key Florida locations, with the potential for travel across the region. The term "caregiver" in this context refers to employees who are supporting others in their personal or professional lives, and not to those caring for aging family members, as the term can have different meanings in mental health contexts. This is a 100% on-site role that will work at both locations between Martin and Indian River.

Responsibilities:

• Leads and coordinates the Regional Caring for Caregivers/Employee Assistance Program (EAP) operations, overseeing hospital accounts and providing direct counseling services.
• Handles the day-to-day regional operations and maintenance of quality services and client satisfaction.
• Establishes and maintains liaison relationships with key hospital personnel.
• Develops a strategic plan and objectives for the region on an annual basis.
• Provides consultation and training to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
• Provides assessment, coordination, case management and monitoring of supervisory and mandatory referrals.
• Ensures the implementation of annual program promotion and awareness activities to meet utilization targets.
• Provides clinical services for individuals, couples and families.
• Provides 24/7 on-call pager coverage, responding to safety-sensitive situations and coordinating critical incident response (CIR) services.
• Staffs all critical cases with senior Caring for Caregivers leadership.
• Completes all documentation in adherence with professional and departmental standards.
• Other duties as assigned.

Education:

• Master's degree in one of the Behavioral Sciences.

Certifications:

• Ohio locations : Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), or Independent Marriage and Family Therapist (IMFT) required. Supervisory designation (LISW-S or LPCC-S) preferred.
• Florida locations : Florida license in a mental health professional (Clinical Social Worker, Mental Health Counselor or Licensed Marriage and Family Counselor) required.
• Certified Employee Assistance Professional (CEAP) preferred for all locations.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• A minimum of six (6) years of experience in one or more EAP related areas, providing direct counseling in outpatient mental health, substance abuse treatment, inpatient psychiatric practice or individual/couple/family counseling.
• Direct employee assistance program (EAP) experience preferred.

Physical Requirements:

• A high degree of dexterity to produce materials on PC.
• Normal or corrected vision and hearing.
• Extensive sitting and frequent walking.
• Occasional lifting or carrying up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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