Job Description

Position Summary:

The Regional Business Manager is tasked with overseeing daily operations by implementing and adjusting strategies to ensure operational efficiency, optimal productivity, and the growth of sales and earnings. In this role, the Regional Manager supervises overall operations and manages labor, productivity, quality control, and safety measures while adhering to the company's policies and applicable laws.

Essential Duties and Responsibilities:

• Carry-out operational duties within the specified territory efficiently.
• Support other departments in the development and deployment of sales strategies and budget attainment in conjunction with the sales department.
• Manage installation and service teams to ensure quality and timeliness of work performed.
• Develop and maintain customer and vendor relationships to resolve issues.
• Development and implementation of operational budgets, location specific goals and expense management.
• Lead department staffing, including hiring, training, and regular evaluations.
• Mentor team members and promote a collaborative working environment.
• Oversee safety policies and practices implementation.
• Perform other essential duties as assigned.

Skills and Abilities:

• Demonstrated success in attaining accurate sales forecasts, identifying potential growth opportunities and analyzing operational performance data with precision.
• Comprehensive knowledge of the industry and the company’s products or services, enabling the development of superior service offerings that enhance value for both clients and the business.
• Strong troubleshooting and problem-solving abilities.
• Results-driven mindset with keen business acumen and sound judgement.
• Exceptional communication, interpersonal, problem-solving, presentation, and organizational skills.

Experience:

• BA/BS in business administration or a related field. Work experience may substitute for education requirements.
• 2 to 3 years of experience providing mentorship and coaching to individual team members.

Competencies:

• Accountability – Ensures high quality, timely, and cost-effective results. Sets objectives, priorities, and delegates tasks. Takes responsibility for mistakes and adheres to established control systems and rules.
• Customer Service - Meets customer needs and expectations, providing excellent service directly or indirectly. Addresses customer complaints sincerely and responsibly, regardless of the cause.
• Manage Yourself - Initiates actions appropriate to job duties. Listen to others attentively without interrupting or dominating conversations. Approaches problem-solving proactively and focuses on tasks without external distractions.
• Leadership – Continuously improves job performance and coaches team members to excel.
• Team Player – Maintains a service-oriented attitude. Collaborates with various personalities for the benefit of the company and adapts to changing situations.
• Technical Knowledge – Achieves an accomplished level of technical and professional skills or knowledge in position related areas. Stays abreast of current developments and trends in the area of expertise.

Working Conditions: This job involves both office and farm environments, with regular use of computers, phones, and Microsoft Suite programs as well as ERP systems. On the farm, expect exposure to dust, hygiene chemicals, and typical dairy products. The role requires periods in an office and occasional loud noises from vacuum pumps and other equipment. Accommodation can be made for individuals with disabilities.

Physical Requirements: Employees must sit, walk, stand, talk, hear (in person and by phone), use hands for office tasks, reach with hands, and occasionally lift/move up to 50 pounds. On the farm, they must navigate dairy areas with steps, gates, and wet floors. Reasonable accommodations are available for individuals with disabilities.

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