Patient Support Specialist - 244328 Job at Medix™, Plymouth, MN

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  • Medix™
  • Plymouth, MN

Job Description

Schedule: Monday through Friday 8am-430pm

Job Overview:

The Patient Support Specialist is responsible for developing and maintaining strong relationships with patients/customers, acting as their primary point of contact for all matters related to their use of a connected health platform. This role combines technical support with direct patient interaction to ensure a smooth user experience and drive engagement with the device and service.

In addition to front-line support, this position involves back-office administrative tasks and requires both remote and in-person communication with users.

Responsibilities and Duties:

  • Monitor patient/customer accounts to identify and address potential issues proactively.
  • Respond to inbound support inquiries and serve as the first line of technical assistance.
  • Conduct regular follow-ups and well-being check-ins to assess satisfaction and triage concerns.
  • Perform outbound calls to assist users with technical issues, usage reminders, and guidance on device features.
  • Facilitate successful onboarding of new users through remote product training and support to ensure effective use and adoption of the health platform.
  • Provide onboarding and training support via phone, video calls, in-clinic, pharmacy, or home visits as required.
  • Perform troubleshooting, technical support, and device replacements when necessary.
  • Adhere to internal procedures and guidelines related to customer service, product returns, and issue resolution.

Required Competencies:

  • Demonstrated experience in patient or customer support roles.
  • Background in healthcare or related fields is a plus.

Personal Attributes:

  • Strong customer-first mindset, especially when addressing concerns or complaints.
  • Highly organized with excellent communication skills.
  • Problem-solving aptitude with sound decision-making ability.
  • Attention to detail and capable of managing multiple tasks simultaneously.

Performance Metrics:

  • Speed and efficiency in resolving support tickets.
  • Effectiveness in resolving customer issues.
  • Overall customer satisfaction ratings.

Job Tags

Monday to Friday,

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