Schedule: Monday through Friday 8am-430pm
Job Overview:
The Patient Support Specialist is responsible for developing and maintaining strong relationships with patients/customers, acting as their primary point of contact for all matters related to their use of a connected health platform. This role combines technical support with direct patient interaction to ensure a smooth user experience and drive engagement with the device and service.
In addition to front-line support, this position involves back-office administrative tasks and requires both remote and in-person communication with users.
Responsibilities and Duties:
Required Competencies:
Personal Attributes:
Performance Metrics:
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