Job Description

Job Description

Job Description

The Patient Services Operator serves as initial contact for all callers. Receives and relays incoming telephone calls for the assigned area/clinic. Provides directory information and transfers calls as appropriate. Provides additional clerical support as needed.

DUTIES AND RESPONSIBILITIES:

• Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail, or pager.
• Clears messages each morning and delivers to appropriate employees.
• Determines caller needs and directs them to the appropriate employee/locations.
• Responds to callers, clients, and employees in a courteous and professional manner.

• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High School diploma or GED

KNOWLEDGE/SKILLS:

• Excellent verbal and written communication skills.
• Proficient on the computer program(s) required for position.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Computer and typing skills
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

• Must be able to speak, read, write, and understand the primary language(s) used

in the workplace.

• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions.

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