Job Description

Key Responsibilities  Serve as the primary point of contact between commercial clients and cleaners  Handle customer inquiries, feedback, and complaints professionally and promptly  Quickly identify and implement operational solutions to client issues  Ensure cleaning standards are consistently met through site visits and inspections  Communicate clearly and respectfully with cleaning staff, offering support and holding them accountable  Track client needs and ensure requests are not forgotten or missed  Notify internal team members promptly and professionally about customer updates or changes—via both verbal and written communication  Proactively follow up on tasks to ensure proper execution by the cleaning team  Travel out-of-state approximately 10% of the time (minimal, but must be available) What We’re Looking For  Experience in operations management, facilities, quality assurance, or similar roles  Strong communication and customer service skills  Ability to handle conflict resolution with professionalism and courtesy  Highly organized and detail-focused  Ability to lead and support teams effectively—firm when necessary, always respectful  Strong sense of self-discipline, follow-through, and accountability  High attention to detail—even without prior cleaning experience, you can spot what’s not up to standard  Valid driver’s license  Willingness and availability to travel out-of-state as needed  Spanish-speaking ability is a strong advantage, but not required

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