Job Description

Job Description

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware.

Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.

Responsibilities:

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Inventory Receiving, & Tracking
• Fulfil software requests
• Business travel support
• Demonstrate and assist with remote access to client’s resources
• Support users at Bellevue and Everett location.
• Assisting with onboarding as assigned

Key Qualifications and Skills:

• Communicate openly and display respect and a desire to foster teamwork.
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
• Customer service ability and interpersonal skills
• Organizational skills
• Proactive on finding areas within our process that can be improved and making these suggestions to the team
• Highly adaptable with problem solving
• The successful candidate will possess a high degree of trust and integrity.
• Actual position starting level and title will be determined based on assessment of qualifications.

Areas for development include:

• Supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies MDT and SCCM
• Windows 10\11 in a domain-managed environment
• A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
• General understanding of Multi-Factor Authentication methods.
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware

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