Help Desk Specialist 4691 Job at Tier4 Group, Cincinnati, OH

MndIS1NONDhYY0JpWWZodXNmZkt3SlVlekE9PQ==
  • Tier4 Group
  • Cincinnati, OH

Job Description

Job Description

Help Desk Specialist- Cincinnati OH

Provide guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.

Respond to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.

Responsibilities

  • Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status and follow up to ensure client satisfaction.
  • Escalate to or consult with senior staff when solution is unclear.
  • Perform related duties as assigned or requested.

Qualifications

  • High School Diploma required.

Required Skills

  • Windows 10
  • Microsoft O365 Suite
  • Working knowledge or familiarity with Active Directory
  • Basic Networking
  • Working knowledge or familiarity of Software Deployment tools (SCCM)
  • iOS/Android experience
  • Excellent troubleshooting skills
  • Excellent customer service skills
  • Quality research skills to aid in troubleshooting and resolution of user problems.
  • Experience using ticketing systems for incident and request management.
  • Thorough ticketing management skills.
  • Excellent attendance

Preferred Skills

  • CompTIA A+ Certification
  • Previous Customer Service Experience
  • Previous experience staffing an internal Service Desk and being part of a small team environment.
  • Candidate must possess excellent customer service skills and be able to work with and communicate with other support teams within the IT department.
  • Knowledge of ITIL processes.

Job Tags

Similar Jobs

Larkin Benefit Administrators

Jr. Human Resources Consultant Job at Larkin Benefit Administrators

 ...will not be considered for this position. Summary: Silvers HR, part of The Larkin Company, is seeking a motivated and talented...  ...programs. Investigation Skills: Experience conducting internal workplace investigations, demonstrating professionalism, objectivity... 

Proforce Staffing

Electricians and Top Helpers, electrical helpers Job at Proforce Staffing

 ...Job Description Job Description ProForce is seeking highly motivated individuals to join our growing team of Electricians and Apprentices/Helpers. Our projects are in the Tampa and surrounding areas. Primarily working in the commercial and industrial field. Review... 

Emory Healthcare/Emory University

Pediatric Clinical Hematologist-Physician Aflac Cancer and Blood Disorders Center Job at Emory Healthcare/Emory University

 ...University Department of Pediatrics and Children's Healthcare of Atlanta are in search of Pediatric Clinical Hematologist/Physician at the Aflac Cancer and Blood Disorders Center. **About the Aflac Cancer & Blood Disorders Center**The Aflac Cancer & Blood Disorders Center of... 

Molly Maid

Residential House Cleaning Professional Job at Molly Maid

 ...Cleaner at Molly Maid, you'll: Perform professional residential cleaning services including mopping, vacuuming, dusting, sanitizing,...  ...and staff in a professional and courteous manner; Contribute to a positive work climate with a pleasant attitude...Hiring Immediately... 

RiverWoods Exeter

Per Diem Diet Aid/ Healthcare Server Job at RiverWoods Exeter

Job Description Overview: RiverWoods is currently looking for a Per Diem Healthcare Server/ Diet Aid to come and join our team! As a server, you will provide a high level of customer service to our residents in a friendly, clean and fun environment.Are ...