Help Desk Analyst Job at Robert Half, East Hartford, CT

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  • Robert Half
  • East Hartford, CT

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.

Responsibilities:
• Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.
• Configure, deploy, and manage devices and applications across various platforms.
• Troubleshoot network and system issues related to Cisco and Citrix technologies.
• Assist users with hardware and software challenges on Mac computers and other devices.
• Maintain accurate documentation of configurations, deployments, and resolutions.
• Collaborate with team members to improve IT processes and user experiences.
• Monitor system performance and implement proactive measures to minimize downtime.
• Educate end-users on best practices for device and application usage.
• Respond to help desk tickets and prioritize tasks based on urgency and impact.
• Perform regular updates and patches to ensure system security and stability.• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Android development and support.
• Knowledge of Cisco and Citrix technologies.
• Familiarity with Mac computers and Apple devices.
• Experience with configuration management and deployment processes.
• Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
• Excellent communication skills to assist users effectively.
• Ability to work independently and collaboratively in a team environment.

Job Tags

Long term contract,

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