Job Description

• Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
• Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
• Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
• Typically resolves issues referred by help desk support
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

2+ Years in Desktop and remote support.

Office 365 Support

Ticketing Systems

Service NOW

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