Job Description
Admin-Data-LAN/WAN
Job Summary
The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence. (1.) Key Responsibilities
1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
Skill Requirements
1. Proficient in LAN/WAN technologies and protocols.
2. Strong troubleshooting skills in network connectivity issues and performance optimization.
3. Familiarity with network monitoring tools and diagnostic software.
4. Ability to analyze complex issues and implement effective solutions independently.
5. Excellent communication skills for effective customer interaction and team collaboration.
6. Excellent hands-on experience on the following technologies:
7. Routing protocols EIGRP, OSPF, BGP
8. LAN Switching VLAN, VTP, STP, EtherChannel, CoS
9. WAN MPLS, MPLS/VPN, MP-BGP
10. TCP/IP protocol suite, Quality of Service
11. Application protocols - FTP, SMTP, SNMP, SSL etc.
12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
13. Data Center Architecture Network, Server, Storage
Certification
1. Optional But Valuable: Cisco Certi
Job Tags
Contract work,
Similar Jobs
GForce Life Sciences
Job Description Job Description Consultant, Clinical Site Lead, Medical Devices Summary Our client, a Fortune 500 Medical Device company, has engaged GForce Life Sciences to source a skilled Clinical Site Lead (CSL). The CSL will oversee clinical study site...
Language Trainers
...Language Trainers is a successful language training company working with freelance teachers of 70 different languages in hundreds of towns... ...Reference number:1064925 We might have a job for you as a Polish teacher. Two of our clients in Pittsburgh would like to have...
Valle Vista Health System
...Responsibilities Registered Nurse (RN) Detox Unit - Part-Time Dedicated... ...the confidence to function successfully at home, work, school, and in their communities. We are... ...match and discounted stock plan ~ Pet Insurance ~ SoFi Student Loan Refinancing Program...
Credence
...partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are... ...success. Credence has an immediate need for a Security Manager at the junior level supporting our Armament Sustainment...
DMS International
...protected by law. We encourage individuals from all backgrounds to apply. Job Description DMS International is seeking an Archives Specialist to support an upcoming contract opportunity. The Archives Specialist will provide expertise in archival processing, preservation...