Job Description

Job Description

The HT Group has a security client in the in North Austin, TX looking for a  Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire 

• Build and maintain excellent relationships with assigned customer accounts and internal teams
• Respond to customer inquiries via phone and email, using Salesforce case management
• Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
• Maintain communication with customers regarding order status or changes
• Support service contract management including renewals, add-ons, and terminations
• Collaborate with Inside Sales and Order Management to ensure seamless processing
• Log all customer communications and updates in CRM
• Support onboarding/order processing and escalate issues when needed

• Experience with Oracle and Salesforce required 
• 3+ years of customer service experience, ideally in a fast-paced or high-tech environment
• Strong communication skills (written and verbal)
• Detail-oriented with the ability to manage multiple tasks and priorities effectively
• Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction

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