Client Support Technician Job at Nicklaus Children's Hospital, Miami, FL

MmdETFJkMC9VOEZnWnZsc3UvdkF4SmNaeEE9PQ==
  • Nicklaus Children's Hospital
  • Miami, FL

Job Description

Description

Job Summary

Provide PC hardware and software installation and support services and Internet access support services.

Job Specific Duties

  • Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests. 
  • Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
  • Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
  • Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified. 

Qualifications

Minimum Job Requirements

  • BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work   experience.
  • Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
  • Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.

Knowledge, Skills, and Abilities

  • Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
  • Certification in A+ and current MCSE preferred.
  • Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
  • Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
  • Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
  • Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.

Job :

Information Technology

Department :

IT SERVICE MANAGEMENT-1000-921904

Job Status


:Full Time

Job Tags

Full time, Work experience placement, Work at office, Relocation,

Similar Jobs

Honda Dev. and Mfg. of Am.,LLC

New Model Senior Project Manager Job at Honda Dev. and Mfg. of Am.,LLC

 ...your goals and values align with Hondas, we want you to join our team to Bring the Future! Job Purpose: Lead and manage New Model or Business Plan project activities through strategy, planning, communications, and execution to achieve project, department, and... 

Texas State University

Plant Operator I Job at Texas State University

 ...Posting Number: 2026008 Posting/Functional Title: Plant Operator I University Pay Plan Title: Plant Operator I Location: San Marcos Department: Utility Operations Recruitment Type: Open Recruiting Job Type: Full-Time Funding Source: Permanent... 

Carvana

Customer Service Delivery Driver Job at Carvana

 ...our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits...  ...maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. *Candidates must have (or be able to... 

Safe Zone, LLC

Assistant Project Manager (Oklahoma City) Job at Safe Zone, LLC

 ...Safe Zone Glass and Aluminum Job Title: Assistant Project Manager Glass and Glazing Contractor Location: Oklahoma City, OK About Us: Safe Zone LLC is a leading innovator in the glass industry, specializing in high-performance glass solutions for the... 

Goodwill Mid Michigan

Truck Driver Job at Goodwill Mid Michigan

 ...individualto filla Part-Time, CDL Class A semi,UnionTruck Driver position at our Flint Warehouse at 501 S. Averill. The...  ...___________ Qualifications: Ability and skills to operate straight trucks and 53 ft. semi-trailers. High school diploma helpful...