Job Description
Hawaii Island Community Health Center
Call Center Operator
Location-Kona
Pay Rate-$18.50-$21.76 (Compensation will be determined based on qualifications and experience)
About the Role:
The Call Center Operator, under the supervision of the Call Center Manager and Director of Patient Services, is responsible for quickly and efficiently answering a multi-line phone system, directing calls, and providing professional, courteous service. This role involves handling a high volume of incoming calls, addressing caller needs, routing inquiries appropriately, and accurately documenting information.
Minimum Qualifications:
Responsibilities:
Skills:
The position requires knowledge of basic office procedures, computer skills for data entry and report generation, multitasking abilities, and the capacity to follow instructions and meet deadlines. The role also requires initiative to resolve patient concerns and problems effectively.
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